Refund policy

<h1>Returns & Refunds Policy</h1>

<p><strong>Asgardian Nutrition</strong> wants you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.</p>

<h2>7-Day Return Policy</h2>

<p>You have <strong>7 days from the date you receive your order</strong> to request a return.</p>

<p>To qualify for a return, the item must:</p>

<ul>
<li>Be unused and unopened</li>
<li>Be in the same condition you received it</li>
<li>Be in the original packaging with seals intact</li>
<li>Include proof of purchase (order confirmation or receipt)</li>
</ul>

<p>For hygiene and safety reasons, <strong>opened supplement products cannot be returned.</strong></p>

<h2>How to Request a Return</h2>

<p>To start a return, email us at:</p>

<p><strong>asg.supplements@gmail.com</strong></p>

<p>Once your return request is approved, we will provide instructions on how and where to send your parcel.</p>

<p><strong>Return Address:</strong><br>
2 Dolerite Crescent, Middelburg, Mpumalanga, 1050, South Africa</p>

<p><strong>Please note:</strong></p>

<ul>
<li>Returns sent without approval will not be accepted.</li>
<li>Return shipping may be the customer's responsibility unless the item is defective or incorrect.</li>
</ul>

<h2>Damaged or Incorrect Items</h2>

<p>Please inspect your order when you receive it.</p>

<p>If your item is damaged, defective, or incorrect, contact us within <strong>48 hours of delivery</strong> at:</p>

<p><strong>asg.supplements@gmail.com</strong></p>

<p>Please include:</p>

<ul>
<li>Your order number</li>
<li>A description of the issue</li>
<li>Photos of the product and packaging</li>
</ul>

<p>We will review the issue and arrange a replacement or refund if applicable.</p>

<h2>Non-Returnable Items</h2>

<p>The following items cannot be returned:</p>

<ul>
<li>Opened or used supplement products</li>
<li>Perishable goods</li>
<li>Personal care products</li>
<li>Custom or special-order products</li>
<li>Sale or clearance items</li>
<li>Gift cards</li>
</ul>

<h2>Exchanges</h2>

<p>The fastest way to exchange a product is to return the original item (once approved) and place a new order.</p>

<h2>Refunds</h2>

<p>Once we receive and inspect your return, we will notify you if the refund is approved.</p>

<p>If approved, your refund will be processed to your original payment method within <strong>10 business days</strong>.</p>

<p>If more than <strong>15 business days</strong> have passed since approval and you have not received your refund, please contact us at:</p>

<p><strong>asg.supplements@gmail.com</strong></p>